2026 Practice Development Institute

Affiliated Event

2026 Dispute Resolution Practice Development Institute (Virtual Meeting)

Join the ABA Dispute Resolution Section and CPR Dispute Resolution Services’ Natasha Richardson and CPR Institute President and CEO, Serena Lee for the Dispute Resolution Practice Development Institute - a strategic deep dive into the critical drivers of success in the dispute resolution field. Presenters will equip you with actionable tools, proven strategies, and business insights to accelerate your practice growth, navigate challenges, and achieve sustainable success in a dynamic market landscape.

Registration link: here

This year’s keynote, "Tech, Trust, and Transformation: The Future of ADR in a Digital World," features a dynamic chat with Serena Lee (CPR Dispute Resolution Services) and Diana Didia (American Arbitration Association).

Together, they’ll deliver candid insights, bold predictions, and a few surprises as they tackle what’s real, what’s hype, and what’s next for dispute resolution in a rapidly evolving digital landscape.

Thursday, February 12, 2026

1:05 pm - 2:20 pm

Winning Over Clients in ADR: Strategies for Securing Cases and Repeat Business

In this session, experienced in-house counsel and litigators will share insights on choosing the right mediator or arbitrator, what traits make a neutral stand out, and the reasons they reuse or recommend certain neutrals. Attendees will gain practical tips on building credibility and becoming the kind of neutral clients seek out repeatedly.

Moderator: Natasha Richardson, Director, CPR Dispute Resolution Services

Speakers:

• Sara Hamilton, Associate General Counsel, United Parcel Service (UPS)
• Mac R. McCoy, Of Counsel, Carlton Fields, P.A.
• Angela Ruggiero, Principal Counsel, Eversource Energy Service Company