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Manager of Dispute Resolution Services

Established in 1977, CPR is an independent nonprofit organization that promotes the prevention and resolution of conflict to better enable the pursuit of purpose through the CPR Institute and its subsidiary, CPR Dispute Resolution Services LLC.

The CPR Institute builds capacity for dispute prevention and resolution through the thought leadership of its diverse members – companies, leading mediators and arbitrators, law firms, individual practitioners, and academics – who share best practices and develop innovative tools for dispute management through committee discussions and projects, publications, education and training, and hosting events.

CPR Dispute Resolution is a boutique-style provider of leading-edge dispute management services – mediation, arbitration, custom appointing services, a panel of dispute prevention specialists, and more - that leverages resources generated by the CPR Institute. The case administrators are responsive, efficient, and detail-oriented, and have extensive backgrounds in alternative dispute resolution (ADR). The Panel of Distinguished Neutrals is a carefully curated, diverse group of prominent, experienced subject matter and ADR professionals based in 35 countries. And CPR Dispute Resolution’s Complete Case platform, a holistic end-to-end digital environment designed for ADR, handles matters efficiently and securely. To learn more about CPR Dispute Resolution, visit

To learn more about CPR, visit

Position Overview:

The Dispute Resolution Services Manager will have primary responsibility for case management and administration of the functions of the CPR Dispute Resolution (DRS) department. The person in this role must share a passionate commitment to our mission, be dedicated to customer service and manifest a keen attention to detail. The role will report to the Director, Dispute Resolution Services.

Position Responsibilities:

· Matter management via CPR’s innovative platform, including handling all aspects of case administration (with oversight by the DRS Director), including reviewing intake form, drafting letters from templates and customizing based on applicable rules and circumstances, assisting with the neutral appointment process, preparing for pre-case conference call, follow-up with parties/counsel and neutrals with respect to all matters, and review of case awards;

· Querying neutrals, preparing nomination slate of candidates for parties, and facilitating selection, evaluations, and reporting (with assistance by the DRS Manager);

· Maintaining and updating electronic case files in an organized fashion;

· Working with CPR Neutrals to assist in use of platform and updating biographies;

· Working with accounting function to track invoices for CPR fees and for advance deposits on matters on which CPR is handling funds for arbitrators;

· Ensuring compliance with all laws and regulations governing case administration as well as with internal CPR requirements;

· Acting as a client service representative and proactively addressing concerns and answering general inquiries;

· Working with staff to promote DRS, CPR Rules, Protocols, Guidelines and other CPR work product.

Skills & Requirements:

· Law degree (non-US with US LLM is fine); or Bachelor’s degree with dispute resolution concentration or experience working in an ADR institution setting;

· Familiarity with arbitration and/or dispute resolution services;

· Strong verbal and written communication skills;

· Demonstrably strong skills in working collaboratively, building trust internally and externally, and maintaining a reputation of strong customer service, integrity and professionalism;

· Strong Microsoft Office Suite skills (Word, Excel and Outlook) and Adobe;

· Experience with databases.

This is a six (6) month position, starting May 2024 through October 2024. Compensation is competitive and commensurate with experience. Includes a benefits package including, vacation, medical, dental, FSA and transit.

For more information, or to submit your cover letter and resume, please contact